96 Hour Heat Pack – helps prevent bottles and other liquids from freezing for 96 hours (4 days), which can break the bottles and cause liquids to leak. We activate the heat packs just before the courier picks up (it is non-reusable) so that it is active in transit.
This helps with, but doesn’t prevent breakage from:
- Shipping times longer than 96 hours (4 days)
- Packages lost or delayed in the courier’s hands
- Delays in picking up a package that has been delivered (eg. at the post office, community mailbox, or dropped at the door at your request)
- Severe cold temperatures, below 10 degrees Celsius, including night time
- We recommend 1 heat pack per 12 bottles (eg. 13 bottles = 2 heat packs)
Keep in mind that freezing temperatures may be present anywhere between our Windsor, Ontario facility and your shipping address. All shipments are sent regular parcel, which are delivered on trucks between distribution facilities.
Shipping prices for heated delivery trucks start at around $200 per shipment and are not a real option for non-wholesale orders.
***Please note – orders containing shipping warmers only will be cancelled and refunded. These have been difficult to source and we need to be able to service our customers for the winter season.
Speedy Delivery and professional packaging
Because of our long-standing relationship with UPS FedEx DHL, and other leading international carriers, we are able to provide a range of shipping options. Our warehouse staff are highly trained and will wrap your goods according to our precise and exact specifications. Your products will be subjected to an exhaustive examination before they will be properly packaged prior to being shipped. We ship to thousands of customers every day across multiple countries. This shows our commitment to be the largest online retailer in the world. The warehouses and centers for distribution are situated in Europe and the USA.
Note: Orders that include more than one item are assigned a processing time according to the item.
Before shipping, our team will perform a thorough inspection on the items you purchased. Today, the majority orders will be delivered within 48 hours. It is expected that delivery will take between three and seven days.
Returns
The inventory is always changing and we cannot completely manage it due to the fact that many parties are involved, including our factory and warehouse. The actual inventory may change at any moment. It is possible that your order may be out of stock when the order is placed.
Our policy runs for 30 days. If 30 days have gone in the past since you purchased however, we're unable to give an exchange or refund.
To be eligible for a refund the product must be unopened and in the same state as when you received it. It must also still be in its original packaging.
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